Privacy Policy

Overview

This Privacy Policy describes how Soft Weird Club collects, uses, stores, and protects your personal information when you visit our website, place an order, contact us, or interact with our online store.

By using our website, you agree to the collection and use of information as described in this Privacy Policy.

Throughout this policy, “we,” “us,” and “our” refer to Soft Weird Club.

Information We Collect

When you visit our website or make a purchase, we may collect certain information, including:

Your name
Email address
Shipping address
Billing address
Phone number, if provided
Payment information
Order details
IP address
Browser type
Device information
Website activity, such as pages viewed and products clicked

We may also collect information when you contact us, subscribe to our newsletter, enter a contest, submit a design, or interact with us on social media.

How We Use Your Information

We use your personal information to:

Process and fulfill orders
Send order confirmations and shipping updates
Respond to customer service requests
Improve our website and shopping experience
Prevent fraud and protect our website
Send marketing emails, if you have subscribed
Manage contests, design submissions, voting, and community activities
Display or feature submitted designs, if allowed under contest rules
Comply with legal obligations

We only use your information for purposes that are reasonably necessary to operate our business and provide our services.

Payment Information

Payments are processed securely through our payment providers. Soft Weird Club does not directly store full credit card numbers or sensitive payment details.

Your payment information is handled by secure third-party payment processors according to their own privacy and security policies.

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve your browsing experience, remember preferences, analyze website traffic, and support marketing efforts.

Cookies may help us understand:

Which pages visitors view
How visitors interact with our website
Which products are most popular
Whether marketing campaigns are effective

You can disable cookies through your browser settings, but some parts of our website may not function properly without them.

Email Marketing

If you subscribe to our email list, we may send you updates about new products, drops, contests, promotions, or brand news.

You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us directly.

We do not send marketing emails unless you have given consent where required.

Contest and Design Submissions

If you participate in a Soft Weird Club contest or submit a design, we may collect information such as:

Participant name
Parent or guardian contact information, if required
Email address
Submitted artwork, design, phrase, or idea
Voting activity
Social sharing activity

If the participant is under the age of majority, parental or guardian consent may be required.

Submitted designs may be displayed on our website, social media, email marketing, contest pages, or product pages according to our contest rules.

We may use submitted designs to manage voting, select winners, create limited edition products, and promote the contest.

Children’s Privacy

Soft Weird Club may offer products and creative activities intended for young people. However, purchases, account creation, contest participation, and personal information submissions by minors should be completed with the permission and supervision of a parent or legal guardian.

We do not knowingly collect personal information from children without appropriate parental or guardian consent where required.

If you believe that a child has provided us with personal information without proper consent, please contact us and we will take appropriate steps to review and remove the information if necessary.

Sharing Your Information

We may share your information with trusted third parties who help us operate our business, including:

Wix
Payment processors
Shipping carriers
Email marketing platforms
Website analytics providers
Customer service tools
Advertising platforms
Contest or voting tools, if applicable

These service providers only receive the information necessary to perform their services.

We may also share information if required by law, legal process, fraud prevention, or to protect our rights, safety, customers, or business.

Advertising and Analytics

We may use tools such as Google Analytics, Meta Pixel, TikTok Pixel, or other advertising and analytics services to understand website traffic, improve our marketing, and show relevant ads.

These tools may collect information about your device, browsing activity, and interactions with our website.

You may be able to control ad personalization through your browser settings, device settings, or the privacy settings of the relevant advertising platforms.

Data Retention

We keep your personal information only as long as necessary to:

Fulfill orders
Provide customer support
Maintain business records
Comply with legal obligations
Manage contests and submissions
Resolve disputes
Prevent fraud

When information is no longer needed, we will delete, anonymize, or securely store it according to applicable laws.

Your Rights

Depending on your location, you may have certain rights regarding your personal information, including the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your information
Withdraw consent for marketing emails
Request information about how your data is used
Opt out of certain tracking or advertising activities

To make a privacy request, contact us using the email listed below.

Security

We take reasonable steps to protect your personal information from unauthorized access, misuse, loss, disclosure, or alteration.

However, no method of online transmission or electronic storage is completely secure. While we work to protect your information, we cannot guarantee absolute security.

International Users

If you access our website from outside our country of operation, your information may be transferred to, stored, or processed in countries where our service providers operate.

By using our website, you understand that your information may be processed outside your country of residence.

Contact Us

If you have questions about this Privacy Policy or would like to make a privacy request, please contact us at:

Soft Weird Club
Email: info@softweirdclub.com