Shipping Policy

Overview

Thank you for shopping with Soft Weird Club.

This Shipping Policy explains how we process, ship, and deliver orders placed through our website. By placing an order, you agree to the terms below.

Order Processing Time

Orders are typically processed within [insert processing time, e.g. 2–5 business days] after payment has been confirmed.

Processing time may vary during:

Product launches
Limited edition drops
Holiday periods
High-volume sales
Contest winner product releases

Please note that processing time is separate from shipping time.

Shipping Rates

Shipping rates are calculated at checkout based on:

Your shipping destination
Package weight
Order size
Selected shipping method
Carrier availability

Any applicable shipping fees will be shown before you complete your purchase.

Delivery Times

Estimated delivery times vary depending on your location and the shipping method selected at checkout.

Typical delivery estimates:

Canada: e.g. 3–10 business days
United States: 5–12 business days
International: 7–21 business days

Delivery times are estimates only and are not guaranteed.

Shipping Carriers

We may ship orders using carriers such as:

Canada Post
USPS
UPS
FedEx
DHL
Other available shipping partners

The carrier used may depend on your location, shipping method, and order details.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with tracking information, if tracking is available.

Please allow some time for tracking updates to appear after your package has been shipped.

Incorrect Shipping Information

Please make sure your shipping address is accurate before placing your order.

Soft Weird Club is not responsible for orders shipped to an incorrect or incomplete address provided by the customer.

If you notice an error in your shipping address, please contact us as soon as possible at contact@softweirdclub.com. We will do our best to help, but we cannot guarantee changes once an order has been processed or shipped.

Delayed or Lost Packages

Shipping delays may occur due to:

Carrier delays
Weather conditions
Customs processing
High-volume shipping periods
Incorrect address information
Events outside our control

If your package appears delayed, please check the tracking information first.

If your order appears lost, contact us at [insert email address] and we will help you investigate the issue with the carrier.

Customs, Duties, and Import Taxes

For international orders, customs duties, taxes, or import fees may apply depending on your country.

These fees are not included in the product price or shipping cost unless stated otherwise.

Customers are responsible for any customs fees, duties, taxes, or import charges required by their country.

Soft Weird Club is not responsible for delays caused by customs.

Multiple Shipments

Some orders may be shipped in multiple packages, especially if items are fulfilled separately or come from different production locations.

If your order arrives in separate shipments, you may receive more than one tracking number.

Pre-Orders and Limited Edition Drops

Pre-orders, limited edition products, contest winner shirts, and special drops may have longer processing times.

Estimated shipping timelines for these items will be shown on the product page or communicated by email when available.

Undeliverable Packages

If a package is returned to us because it was undeliverable, refused, or sent to an incorrect address, we may contact you to arrange reshipment.

Additional shipping fees may apply.

If we are unable to reach you, the order may be handled according to our Refund Policy.

If your package arrives damaged, please contact us as soon as possible at [insert email address].

Include:

Your order number
Photos of the damaged package
Photos of the damaged item
A short description of the issue

We will review the situation and help find a solution.

If you have any questions about shipping, delivery, or your order, please contact us at:

Soft Weird Club
Email: info@softweirdclub.com