Refund Policy

Overview

Thank you for shopping with Soft Weird Club.

We want you to be happy with your order. If something is wrong with your purchase, please contact us and we will do our best to help.

This Refund Policy explains how returns, exchanges, and refunds are handled for orders placed through our website.

Return Window

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must be:

Unworn
Unwashed
Unused
In its original condition
Free from stains, odors, damage, or signs of wear
Returned with original packaging or tags, if applicable

Items that do not meet these conditions may not be eligible for a refund or exchange.

Non-Returnable Items

Some items may not be eligible for return, including:

Final sale items
Gift cards
Custom or personalized products
Limited edition creator designs
Contest winner edition products
Items that have been worn, washed, damaged, or altered
Items returned after the return window

If an item is marked as final sale, it cannot be returned or refunded unless it arrives damaged or defective.

Custom, Contest, and Limited Edition Products

Some Soft Weird Club products may be created as part of special drops, contests, creator editions, or limited edition releases.

Because these items may be produced in limited quantities or made specifically for a campaign, they may not be eligible for return or exchange unless they arrive damaged, defective, or incorrect.

Please review the product page carefully before placing your order.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please include:

Your order number
Photos of the item
Photos of the packaging, if damaged
A short description of the issue

Once we review the information, we may offer a replacement, exchange, store credit, or refund depending on the situation.

Exchanges

We may offer exchanges for eligible items depending on availability.

Exchanges may be available for:

Size issues
Incorrect item received
Damaged or defective products

If the item you want is out of stock, we may offer store credit or a refund instead.

Customers may be responsible for return shipping costs for size exchanges unless the issue was caused by an error on our part.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved or rejected.

If approved, your refund will be processed to your original payment method.

Please note that it may take several business days for your bank, credit card company, or payment provider to process and post the refund.

Shipping Costs

Original shipping costs are generally non-refundable unless the return is due to an error on our part, such as a damaged, defective, or incorrect item.

Return shipping costs are the responsibility of the customer unless otherwise stated or required by law.

We recommend using a trackable shipping method for returns, as we are not responsible for lost return packages.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible at order@softweirdclub.com.

We will do our best to cancel your order before it is processed. However, once an order has been processed, printed, packed, or shipped, we may not be able to cancel it.

Sale Items

Sale items may be eligible for return depending on the product and promotion, unless marked as final sale.

Final sale items cannot be returned or refunded unless they arrive damaged, defective, or incorrect.

How to Start a Return

To request a return or exchange, please contact us at:

Soft Weird Club
Email: order@softweirdclub.com Please include:

Your full name
Your order number
The item you want to return or exchange
The reason for your request
Photos, if the item is damaged, defective, or incorrect

We will respond with instructions on how to proceed.

Refused or Undeliverable Packages

If a package is returned to us because it was refused, undeliverable, or shipped to an incorrect address provided by the customer, additional shipping fees may apply.

Refunds for refused or undeliverable packages may exclude shipping fees and any costs incurred.